TERMS OF SERVICE OVERVIEW
Last update: May 21st, 2026
Please read the following Terms of Use before using or registering
with the The Remedist Website. These terms govern your access and
use of this site. If you do not agree to these terms and conditions,
please do not use this Website.In addition, you agree with: Privacy
Policy (https://www.theremedistapothecary.com/privacy). And Shipping
& Returns Policy, which can be found below.
This website is operated by MyHerbalist, Inc. Throughout the site,
the terms “The Remedist”, “MyHerbalist”, “we”, “us” and “our” refer
to MyHerbalist, Inc. MyHerbalist, Inc. offers this website,
including all information, tools and services available from this
site to you, the user, conditioned upon your acceptance of all
terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you
engage in our “Service” and agree to be bound by the following terms
and conditions (“Terms of Service”, “Terms”), including those
additional terms and conditions and policies referenced herein
and/or available by hyperlink. These Terms of Service apply to all
users of the site, including without limitation users who are
browsers, vendors, customers, merchants, and/ or contributors of
content.
Please read these Terms of Service carefully before accessing or
using our website. By accessing or using any part of the site, you
agree to be bound by these Terms of Service. If you do not agree to
all the terms and conditions of this agreement, then you may not
access the website or use any services. If these Terms of Service
are considered an offer, acceptance is expressly limited to these
Terms of Service.
Any new features or tools which are added to the current store shall
also be subject to the Terms of Service. You can review the most
current version of the Terms of Service at any time on this page. We
reserve the right to update, change or replace any part of these
Terms of Service by posting updates and/or changes to our website.
It is your responsibility to check this page periodically for
changes. Your continued use of or access to the website following
the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Checkout Champ.
They provide us with the online commerce platform that allows us to
sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at
least the age of majority in your state or province of residence, or
that you are the age of majority in your state or province of
residence and you have given us your consent to allow any of your
minor dependents to use this site.
In order to purchase or register for an account, you must be 18
years of age. If you are under 18 years of age or not of legal age
to form a binding contract in your place of residence, you may not
place an order on this Website. Please see our Privacy Policy
(active link). for more information about use of this Website by
persons under the age of 18.
We hereby notify you that parental control protections are
commercially available that may assist you in limiting access to
material that is harmful to minors, pursuant to 47 U.S.C. Section
230 (d), as amended. You may not use our products for any illegal or
unauthorized purpose nor may you, in the use of the Service, violate
any laws in your jurisdiction (including but not limited to
copyright laws). You must not transmit any worms or viruses or any
code of a destructive nature. A breach or violation of any of the
Terms will result in an immediate termination of your
Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at
any time. You understand that your content (not including credit
card information), may be transferred unencrypted and involve (a)
transmissions over various networks; and (b) changes to conform and
adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over
networks. You agree not to reproduce, duplicate, copy, sell, resell
or exploit any portion of the Service, use of the Service, or access
to the Service or any contact on the website through which the
service is provided, without express written permission by us. The
headings used in this agreement are included for convenience only
and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF
INFORMATION
We are not responsible if information made available on this site is
not accurate, complete or current. The material on this site is
provided for general information only and should not be relied upon
or used as the sole basis for making decisions without consulting
primary, more accurate, more complete or more timely sources of
information. Any reliance on the material on this site is at your
own risk. This site may contain certain historical information.
Historical information, necessarily, is not current and is provided
for your reference only. We reserve the right to modify the contents
of this site at any time, but we have no obligation to update any
information on our site. You agree that it is your responsibility to
monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We
reserve the right at any time to modify or discontinue the Service
(or any part or content thereof) without notice at any time. We
shall not be liable to you or to any third-party for any
modification, price change, suspension or discontinuance of the
Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable) Certain products or services may be available
exclusively online through the website. These products or services
may have limited quantities and are subject to return or exchange
only according to our Shippig & Returns Policy (active link). We
have made every effort to display as accurately as possible the
colors and images of our products that appear at the store. We
cannot guarantee that your computer monitor's display of any color
will be accurate. We reserve the right, but are not obligated, to
limit the sales of our products or Services to any person,
geographic region or jurisdiction. We may exercise this right on a
case-by-case basis. We reserve the right to limit the quantities of
any products or services that we offer. All descriptions of products
or product pricing are subject to change at anytime without notice,
at the sole discretion of us. We reserve the right to discontinue
any product at any time. Any offer for any product or service made
on this site is void where prohibited.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may,
in our sole discretion, limit or cancel quantities purchased per
person, per household or per order. These restrictions may include
orders placed by or under the same customer account, the same credit
card, and/or orders that use the same billing and/or shipping
address. In the event that we make a change to or cancel an order,
we may attempt to notify you by contacting the e‑mail and/or billing
address/phone number provided at the time the order was made. We
reserve the right to limit or prohibit orders that, in our sole
judgment, appear to be placed by dealers, resellers or distributors.
If you set up an account with us to order products, you are agreeing
to provide accurate and true information about yourself and to
continue to maintain and update to keep it accurate. This includes
your email address. If any of this information you provide to use is
untrue, incomplete or outdated, we reserve the right to terminate
your access and use of the Website. You are responsible for maintain
the privacy and confidentiality of your user name and password for
any and all activities conducted through your account. You agree not
to transfer or resell your use and access to a third party. You are
responsible for all of the activity on your account, including the
use of your account by other people who you may or may not have
authorized to use it. Please notify us immediately of any breach of
security or unauthorized use of your account. You agree to promptly
update your account and other information, including your email
address and credit card numbers and expiration dates, so that we can
complete your transactions and contact you as needed. For more
detail, please review our Shipping & Returns Policy (active
link).
SECTION 7 - OPTIONAL TOOLS We
may provide you with access to third-party tools over which we
neither monitor nor have any control nor input. You acknowledge and
agree that we provide access to such tools ”as is” and “as
available” without any warranties, representations or conditions of
any kind and without any endorsement. We shall have no liability
whatsoever arising from or relating to your use of optional
third-party tools. Any use by you of optional tools offered through
the site is entirely at your own risk and discretion and you should
ensure that you are familiar with and approve of the terms on which
tools are provided by the relevant third-party provider(s). We may
also, in the future, offer new services and/or features through the
website (including, the release of new tools and resources). Such
new features and/or services shall also be subject to these Terms of
Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may
include materials from third-parties. Third-party links on this site
may direct you to third-party websites that are not affiliated with
us. We are not responsible for examining or evaluating the content
or accuracy and we do not warrant and will not have any liability or
responsibility for any third-party materials or websites, or for any
other materials, products, or services of third-parties. We are not
liable for any harm or damages related to the purchase or use of
goods, services, resources, content, or any other transactions made
in connection with any third-party websites. Please review carefully
the third-party's policies and practices and make sure you
understand them before you engage in any transaction. Complaints,
claims, concerns, or questions regarding third-party products should
be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If, at our request, you send certain specific submissions (for
example contest entries) or without a request from us you send
creative ideas, suggestions, proposals, plans, or other materials,
whether online, by email, by postal mail, or otherwise
(collectively, 'comments'), you agree that we may, at any time,
without restriction, edit, copy, publish, distribute, translate and
otherwise use in any medium any comments that you forward to us. We
are and shall be under no obligation (1) to maintain any comments in
confidence; (2) to pay compensation for any comments; or (3) to
respond to any comments. We may, but have no obligation to, monitor,
edit or remove content that we determine in our sole discretion are
unlawful, offensive, threatening, libelous, defamatory,
pornographic, obscene or otherwise objectionable or violates any
party’s intellectual property or these Terms of Service. You agree
that your comments will not violate any right of any third-party,
including copyright, trademark, privacy, personality or other
personal or proprietary right. You further agree that your comments
will not contain libelous or otherwise unlawful, abusive or obscene
material, or contain any computer virus or other malware that could
in any way affect the operation of the Service or any related
website. You may not use a false e‑mail address, pretend to be
someone other than yourself, or otherwise mislead us or
third-parties as to the origin of any comments. You are solely
responsible for any comments you make and their accuracy. We take no
responsibility and assume no liability for any comments posted by
you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is
governed by our Privacy Policy. You can view our Privacy Policy
here: active link.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service
that contains typographical errors, inaccuracies or omissions that
may relate to product descriptions, pricing, promotions, offers,
product shipping charges, transit times and availability. We reserve
the right to correct any errors, inaccuracies or omissions, and to
change or update information or cancel orders if any information in
the Service or on any related website is inaccurate at any time
without prior notice (including after you have submitted your
order). We undertake no obligation to update, amend or clarify
information in the Service or on any related website, including
without limitation, pricing information, except as required by law.
No specified update or refresh date applied in the Service or on any
related website, should be taken to indicate that all information in
the Service or on any related website has been modified or
updated.
SECTION 12 - PROHIBITED USES In
addition to other prohibitions as set forth in the Terms of Service,
you are prohibited from using the site or its content: (a) for any
unlawful purpose; (b) to solicit others to perform or participate in
any unlawful acts; (c) to violate any international, federal,
provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or
the intellectual property rights of others; (e) to harass, abuse,
insult, harm, defame, slander, disparage, intimidate, or
discriminate based on gender, sexual orientation, religion,
ethnicity, race, age, national origin, or disability; (f) to submit
false or misleading information; (g) to upload or transmit viruses
or any other type of malicious code that will or may be used in any
way that will affect the functionality or operation of the Service
or of any related website, other websites, or the Internet; (h) to
collect or track the personal information of others; (i) to spam,
phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene
or immoral purpose; or (k) to interfere with or circumvent the
security features of the Service or any related website, other
websites, or the Internet. We reserve the right to terminate your
use of the Service or any related website for violating any of the
prohibited uses.
SECTION 13 – INTELLECTUAL PROPERTY RIGHTS
The Website and its entire contents, features and functionality
(including but not limited to all information, software, text,
displays, images, video, and audio, and the design, selection, and
arrangement thereof), are owned by MyHerbalist, Inc., its licensors,
or other providers of such material
and are protected by United
States and international copyright, trademark, patent, trade secret,
and other intellectual property or proprietary rights laws. THE
REMEDIST name and all related names, logos, product and service
names, designs, and slogans are trademarks of MyHerbalist, Inc. or
its affiliates or licensors. You must not use such marks without the
prior written permission of MyHerbalist, Inc. All other names,
logos, product and service names, designs, and slogans on this
Website are the trademarks of their respective owners.
SECTION 14 - PRODUCT WARRANTIES, DISCLAIMERS, AND LIMITATION OF
LIABILITY 14.1
Express Warranty Scope. The only express warranty MyHerbalist, Inc.
provides with respect to any product purchased through this Website
(each, a “Product”) is that, at the time of shipment, the Product
will materially conform to the description set forth on the Product
label. No statement, affirmation of fact, representation, sample,
model, advertising, marketing material, social media post, customer
testimonial, influencer endorsement, or other content - whether
appearing on this Website, in third-party media, or elsewhere -
shall create any express warranty beyond the foregoing or be deemed
to form part of the basis of the bargain.
We make no other express warranties of any kind with respect to any
Product.
14.2 Disclaimer of Implied Warranties. EXCEPT FOR THE LIMITED
EXPRESS WARRANTY SET FORTH IN SECTION 14.1, AND TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, EACH PRODUCT IS PROVIDED “AS IS”
AND “WITH ALL FAULTS.” MYHERBALIST, INC. EXPRESSLY DISCLAIMS ALL
OTHER WARRANTIES AND CONDITIONS WITH RESPECT TO THE PRODUCTS,
WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION
ANY IMPLIED WARRANTY OF MERCHANTABILITY, MERCHANTABLE QUALITY,
FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND
NON-INFRINGEMENT. SEPARATELY, AS TO THIS WEBSITE AND ANY SERVICES
PROVIDED THROUGH IT (THE “SERVICE”), THE SERVICE IS PROVIDED “AS IS”
AND “AS AVAILABLE.” WE DO NOT WARRANT THAT THE SERVICE WILL BE
UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY RESULTS
OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE. Some
jurisdictions do not allow the exclusion of certain implied
warranties or limitations on how long an implied warranty may last.
In such jurisdictions, the foregoing disclaimers apply to the
maximum extent permitted by applicable law, and any implied warranty
that cannot be excluded is limited in duration to the minimum period
permitted by law.
14.3 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW, IN NO EVENT SHALL MYHERBALIST, INC., ITS PARENT,
SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS,
CONTRACTORS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS BE LIABLE
FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR
PUNITIVE DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE,
LOSS OF DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO
YOUR USE OF THIS WEBSITE, THE SERVICE, OR ANY PRODUCT, WHETHER BASED
IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY
OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. EXCEPT WHERE PROHIBITED BY APPLICABLE LAW, OUR
TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR
RELATING TO ANY PRODUCT, THIS WEBSITE, OR THE SERVICE SHALL NOT
EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE PRODUCT GIVING
RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US$100).
Nothing in these Terms excludes or limits liability that cannot be
excluded or limited under applicable law, including liability for
death or personal injury caused by our negligence, for fraud or
fraudulent misrepresentation, or for any other liability that
applicable law does not permit to be excluded or limited. Some
jurisdictions do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitations may not apply to
you in whole or in part.
14.4 Defect Notification. To assert a claim that a Product fails to
conform to the express warranty in Section 14.1, you must notify us in writing at
support@theremedistapothecary.com within thirty (30) days after
you discover, or reasonably should have discovered, the alleged
non-conformity, and in any event within the Product’s printed
expiration date. Your notice must include your order number, the
lot number printed on the Product, photographs of the Product as
received, and a description of the alleged defect. The procedures
for returning allegedly defective Product, our inspection process,
and the available remedy (replacement, store credit, or refund)
are governed by our Shipping & Returns Policy, which is
incorporated into these Terms by reference. The remedies set forth
in the Shipping & Returns Policy are your sole and exclusive
remedies for any Product non-conformity, except for any remedy
that cannot be excluded or limited under applicable
law.
SECTION 15 – MEDICAL, NUTRITION, AND PRODUCT INFORMATION
Any information on this Website is not meant to diagnose or treat
any ailment as this should be done by a competent, experienced
naturopathic doctor or medical doctor. It is important to remember
that each individual’s body has specific requirements for
nutrition and/or health. Therefore, the information offered on
this Website is for historical and general information only and Is
not to be construed as medical advice or treatment for anyone.
Nothing on this Website is legal advice or medical advice or
treatment. The use of herbs and other natural remedies is a
natural right. All material and information is intended to be used
for personal education or informational purposes only. The
statements or products are not intended to diagnose, treat, cure
or prevent any condition or disease. All products should be used
strictly as intended. Please check all ingredients to prevent
potential allergic reactions. Use of this Website is not meant to
substitute for medical care or advice. Please consult with your
doctor or medical professional regarding the use of any goods,
products or information. IF YOU ARE IN NEED OF MEDICAL ATTENTION,
CALL 911 OR YOUR PHYSICIAN IMMEDIATELY.
SECTION 16 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless MyHerbalist, Inc.
and our parent, subsidiaries, affiliates, partners, officers,
directors, agents, contractors, licensors, service providers,
subcontractors, suppliers, interns and employees, harmless from
any claim or demand, including reasonable attorneys’ fees, made by
any third-party due to or arising out of your breach of these
Terms of Service or the documents they incorporate by reference,
or your violation of any law or the rights of a
third-party.
SECTION 17 - SEVERABILITY In
the event that any provision of these Terms of Service is
determined to be unlawful, void or unenforceable, such provision
shall nonetheless be enforceable to the fullest extent permitted
by applicable law, and the unenforceable portion shall be deemed
to be severed from these Terms of Service, such determination
shall not affect the validity and enforceability of any other
remaining provisions.
SECTION 18 – COPYRIGHT ISSUES
We support the protection of copyrights and follow the rules of
the Digital Millennium Copyright Act of 1998 (DMCA), which
provides recourse for copyright owners believed to be infringed
upon. If you believe any content on this Website infringes your
copyright, please contact us at the below address with a notice of
request to remove the materials. MyHerbalist, Inc. e-mail:
support@theremedistapothecary.com.
SECTION 19 - TERMINATION
The obligations and liabilities of the parties incurred prior to
the termination date shall survive the termination of this
agreement for all purposes. These Terms of Service are effective
unless and until terminated by either you or us. You may terminate
these Terms of Service at any time by notifying us that you no
longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have
failed, to comply with any term or provision of these Terms of
Service, we also may terminate this agreement at any time without
notice and you will remain liable for all amounts due up to and
including the date of termination; and/or accordingly may deny you
access to our Services (or any part thereof).
SECTION 20 – ASSIGNMENT
These Terms of Use and any rights granted hereunder may not be
transferred or assign by you. We may assign our rights under these
Terms of Use without restriction.
SECTION 21 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of
these Terms of Service shall not constitute a waiver of such right
or provision. These Terms of Service and any policies or operating
rules posted by us on this site or in respect to The Service
constitutes the entire agreement and understanding between you and
us and govern your use of the Service, superseding any prior or
contemporaneous agreements, communications and proposals, whether
oral or written, between you and us (including, but not limited
to, any prior versions of the Terms of Service). Any ambiguities
in the interpretation of these Terms of Service shall not be
construed against the drafting party.
SECTION 22 - GOVERNING LAW These Terms of Service and any separate agreements whereby we
provide you Services shall be governed by and construed in
accordance with the laws of United States of America or State of
New York, without regard to choice of law provisions. You agree
that any dispute that may arise between you and MyHerbalist, Inc.
shall be governed by and construed in accordance with the Federal
Arbitration Act, applicable federal law and the laws of the State
of New York, without giving effect to any choice or conflict of
law provisions or rule (whether of the State of New York or any
other jurisdiction). Disputes arising from these terms of use and
your use of the website shall be resolved by binding arbitration
as provided below, by agreeing to binding arbitration, you are
hereby waving the right to bring disputes to a court, including
the right to trial by jury. If for any reason a claim proceeds in
court rather than in arbitration, we each waive any right to a
jury trials. We also both agree that you or we may bring suit in
court to enjoin infringement or other misuse of intellectual
property rights. Any claim or cause of action arising out of or
relating to your use of this Website, the Service, these Terms, or
your purchase or use of any Product must be commenced within one
year after the claim or cause of action arises, except where such
limitation is prohibited by applicable law.
SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at
any time at this page. We reserve the right, at our sole
discretion, to update, change or replace any part of these Terms
of Service by posting updates and changes to our website. It is
your responsibility to check our website periodically for changes.
Your continued use of or access to our website or the Service
following the posting of any changes to these Terms of Service
constitutes acceptance of those changes.
SECTION 24 - CONTACT INFORMATION You can send questions about the Terms of Service at
support@theremedistapothecary.com.
Shipping & Returns Policy
Our Promise to you
These Shipping and Returns Terms (the “Terms”) are entered into
between you and MyHerbalist Inc., a Delaware corporation with
principal place of business at 103 Foulk Road, Suite 202,
Wilmington, Delaware 19803, United States of America (hereinafter
referred to as “The Remedist”, “MyHerbalist”, “we”, “us” or “our”),
the operator of the website www.theremedistapothecary.com (the “Website”) and the seller of the products offered through
it.
At The Remedist, we take great care in how we source, formulate and
extract every remedy. We strive to make our products so that you
absolutely love them. If you are not fully satisfied with your
purchase, our customer satisfaction policy is described below.
Refunds
If you are not satisfied with our products, you may request a refund
under the following conditions:
- To be eligible for a refund, the refund request must be made within
60 days of receiving your order.
- Orders under $100: You will receive a full refund, excluding
shipping & handling costs.
- Orders over $100: We will issue a refund minus a 15%
restocking/processing fee based on the total order value.
- Shipping & handling costs are non-refundable unless the item
arrives damaged or incorrect. Please see the dedicated sections
below.
- This satisfaction policy applies to both opened and unopened
products. You do not need to return the product.
For refund requests or assistance, please contact us at support@theremedistapothecary.com with the subject “Refund request”, so it can be properly
addressed.
Original shipping and handling charges are non-refundable. This
policy is offered as a goodwill customer accommodation and is not a
warranty regarding the products. The warranties applicable to the
products, and your remedies for any product defect or
non-conformity, are set forth in Section 14 of our Terms of Service
and in the “What if I think my product is defective or doesn’t match
its label?” section below.
Please note: this satisfaction policy applies only to products
purchased through our official website and is available only to
the original purchaser; refunds are issued to the original payment
method. Gift recipients should ask the original purchaser to
initiate any satisfaction-based refund or return request. Any
claim regarding a product defect, non-conformity, or product
safety may be raised by any user regardless of who purchased the
product, and is governed by Section 14 of our Terms of Service and
by applicable law.
When will I receive my refund?
Once your refund request is processed, your refund will be issued to
your original payment method within 5–10 business days.
What if my order arrives damaged in transit, or I received the
wrong item?
This section covers shipping or packaging damage that occurred in
transit, and fulfillment errors (such as receiving the wrong item).
For concerns about the product itself (such as suspected defects or
non-conformity with the label), please see the next section below.
If your order arrives with transit damage or you received the wrong
item due to a fulfillment error, please contact us within 14 days of
delivery at support@theremedistapothecary.com with your order
number.
For full acceptance of a damaged goods claim, we need photo evidence
and adequate proof of damage provided by the customer. This allows
us to submit the claim to the courier. Please include photos of all
sides of the box the package was shipped in, the inner packaging, as
well as the damaged item itself. Please save the original packaging
in the event that a claim is filed.
We will only replace clearly damaged items in your order. We will
not replace non-damaged items in your order.
What if I think my product is defective or doesn’t match its
label?
If you believe a product you received is defective or does not
conform to the description on its label - for example, if you have
concerns about its potency, ingredients, appearance, smell, or
condition that go beyond your subjective satisfaction with the
product - please contact us at support@theremedistapothecary.com
within thirty (30) days of discovering the issue, and in any event
before the printed Best By date on the product. Please include in
your email:
• your order number;
• the lot or batch number printed on the product packaging;
• a description of the issue, including how and when you noticed it;
and
• photographs of the product, the label, and the lot number.
Please do not ship the product back to us before contacting
us. Once we have reviewed your claim, if we confirm the product is
defective or non-conforming, we will arrange and pay for return
shipping and, at our election, provide a replacement, store credit,
or refund. Where appropriate, we may ask you to retain or safely
dispose of the product rather than return it. This is our sole
process for handling defect and non-conformity claims, and the
remedies described above are your sole and exclusive remedies for
any defect or non-conformity in the products, as further set out in
Section 14 of our Terms of Service. Nothing in this policy limits
any rights you may have under applicable consumer protection law
that cannot be excluded or limited by agreement.
My package never arrived, what do I do?
Please first check the status of your shipment using the tracking
number provided in your delivery confirmation email. If the tracking
information indicates the package was lost in transit and never
delivered, please email us at support@theremedistapothecary.com with
your order number and we will arrange, at our election, a
replacement shipment or a full refund at no additional cost to you.
If the tracking information indicates the package was delivered but
you are unable to locate it, please contact us within 7 days of the
marked delivery date so we can work with the carrier to investigate.
Post-delivery loss or theft is generally outside our responsibility,
but we may, at our discretion, offer a replacement or partial refund
as a customer accommodation depending on the circumstances. For
valuable orders, we recommend selecting signature confirmation at
checkout.
Order Processing & Delivery Times
Orders are typically processed within 1–3 business days from when
the order is placed, Monday through Friday, excluding public
holidays. During peak holiday season, you can expect this to go up
to 5-7 business days. Once shipped, standard delivery within the
continental United States typically takes 3–7 business days to
deliver from our fulfillment center, with an additional up to 7 days
required to reach non-contiguous states and territories such as
Hawaii or Alaska.
You will receive a confirmation email with tracking information as
soon as your order has been dispatched.
Free Shipping when you order $100 or more
We offer free standard shipping on all orders over $100, applied
automatically at checkout. Free shipping is only valid on ground
shipping within the continental United States.
Where We Ship
We currently ship within the United States only. We do not ship
internationally at this time.
Order Changes & Cancellations
Once an order is placed, it begins processing quickly to ensure
timely delivery. Because of this, we are not able to guarantee
changes or cancellations after an order has been submitted. This
includes updates to shipping addresses, so we recommend reviewing
your details carefully before completing checkout.
If you need assistance, please contact us as soon as possible
at support@theremedistapothecary.com and we will do everything we can to help.
Policy Guidelines
To maintain fairness for all customers, The Remedist reserves the
right to:
• Request valid proof of purchase
• Limit or decline refunds in cases of documented abuse of this
policy, including repeated returns of consumed product, returns not
accompanied by the required information, or returns that violate the
conditions set forth above
This Shipping & Returns Policy is offered as a commercial
accommodation and forms part of our Terms of Service. In the event
of any conflict between this Policy and the warranty and remedies
provisions of Section 14 of our Terms of Service with respect to a
product defect or non-conformity claim, the Terms of Service
control. Nothing in this Policy limits any rights you may have under
applicable consumer protection law that cannot be excluded or
limited by agreement.
If you have any questions about your order or our policies, our
team is always happy to help. You can reach us anytime at support@theremedistapothecary.com.