At The Remedist, we put great care into every remedy we create — from sourcing to formulation to extraction. We want you to truly love your experience with us. If something isn’t right, we’re here to help.
If you’re not fully satisfied with your purchase, you may request a refund within 60 days of delivery.
To request a refund, email us at support@theremedistapothecary.com with the subject line: “Refund Request.”
Refunds are typically processed back to your original payment method within 5–10 business days after approval.
If your order arrives damaged or you received the wrong item, please contact us within 14 days of delivery at support@theremedistapothecary.com .
To help us resolve the issue quickly, please include:
We’ll replace any items confirmed to be damaged or sent in error.
If you believe a product is defective or doesn’t match its label (such as concerns about potency, ingredients, smell, appearance, or condition), please email us within 30 days of noticing the issue and before the product’s Best By date.
Please include:
If we confirm a product issue, we’ll provide a replacement, store credit, or refund, and arrange return shipping if needed.
Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). During busy holiday periods, processing may take 5–7 business days.
After shipping:
You’ll receive tracking information by email once your order ships.
We offer free standard shipping on orders over $100 within the continental United States. Discount is automatically applied at checkout.
At this time, we ship within the United States only.
Questions? We’re always happy to help.
📧
support@theremedistapothecary.com